GDPR Compliance
At exgig, we are committed to protecting your privacy and ensuring that your personal data is handled with care and transparency. We comply with the General Data Protection Regulation (GDPR), the EU's comprehensive data protection law, which grants individuals greater control over their personal data. This page outlines your rights under GDPR and how we collect, use, store, and protect your personal information.
1. Who We Are
Exgig is a digital services marketplace that facilitates the connection between skilled professionals and businesses seeking services. Our operations adhere to GDPR principles to ensure that your personal data is treated lawfully, fairly, and transparently.
2. What Personal Data We Collect
In accordance with GDPR, personal data refers to any information that can identify you as an individual. We collect and process the following types of personal data:
Identity Data: Name, date of birth, and other identifiers.
Contact Data: Email address, phone number, billing and delivery address.
Financial Data: Payment card details (handled by secure third-party processors).
Profile Data: Username, password, account preferences, and purchase history.
Technical Data: IP address, browser type, device type, location data, and website usage data (via cookies and tracking technologies).
3. How We Use Your Data
We process your personal data to provide, maintain, and improve our services. Specifically, we use your data to:
Fulfill contracts or transactions.
Communicate with you about your account, services, and updates.
Customize your experience on Exgig.
Process payments and manage orders.
Comply with legal obligations.
We only collect and process your data when we have a legal basis for doing so, such as your consent, to fulfill contractual obligations, to comply with legal requirements, or to pursue our legitimate business interests.
4. Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can ask us to limit the processing of your data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data if you believe it is being processed unlawfully or for purposes not disclosed to you.
Right to Withdraw Consent: If we are processing your data based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at [support@exgig.com]. We may require additional information to verify your identity before fulfilling your request.
5. Data Security
We take the security of your personal data seriously and implement technical and organizational measures to protect it from unauthorized access, misuse, or disclosure. These include encryption, access controls, and secure data storage solutions.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.
7. International Data Transfers
Your personal data may be transferred to and processed outside of the European Economic Area (EEA). We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data when it is transferred internationally.
8. Third-Party Data Processors
We work with third-party service providers (such as payment processors, hosting providers, and analytics tools) who may process your personal data on our behalf. All third parties are required to comply with GDPR and provide appropriate safeguards for your personal data.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].
10. Data Breach Notifications
In the unlikely event of a data breach, we will notify affected users as required by GDPR, and take appropriate steps to minimize any harm caused.
11. Contact Us
If you have any questions or concerns about this GDPR compliance notice or how your personal data is handled, please contact us at:
Exgig
Email: support@exgig.com
Address: 128 City Road, London, EC1V 2NX, United Kingdom
You also have the right to lodge a complaint with the Data Protection Authority (DPA) in your country if you believe we have infringed on your rights under GDPR.